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lsjs44a
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January 3, 2014 at 4:15 am
Following on from a previous thread that has been closed.
I have a site set up using Event Espresso for a while now. It has just to my attention that when a customer has a number of tickets in their cart it submits the cart to WorldPay as a single sum. As a result once the transaction has taken place the response comes back as the total payment for the first ticket.
This seems to be a bug with Event Espresso. Despite the total amount going through WorldPay there is no reason why the full amount should be all on the first ticket and nothing on the other tickets within the one transaction.
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Sidney Harrell
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January 3, 2014 at 2:05 pm
It’s not a bug in Event Espresso. As it says here: http://www.worldpay.com/support/bg/index.php?page=development&sub=integration&c=WW
Note: The purchase token must describe a single total purchase rather than a series of items in a shopping cart. If you want to sell multiple items, you must summarise the total purchase amount and description of the goods on your own site before passing the summarised details through to WorldPay.
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lsjs44a
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January 5, 2014 at 2:16 pm
Hi Sidney,
The issue isn’t that WorldPay take the single total purchase amount through their gateway. The issue is the response places the whole purchase amount on the first ticket.
So for example we have a customer that order four tickets totalling £800. The first ticket has the total amount of £800 and the other three tickets show that nothing has been paid. This has caused quite a headache for our accounts team as when we get the response from WorldPay the amount should be distributed across all the tickets not just the first one.
This seems like a bug.
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Josh
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January 8, 2014 at 11:19 am
It might seem like a bug, but it’s more like a limitation with how Worldpay works.
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lsjs44a
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January 9, 2014 at 2:16 am
Hi Josh
I don’t understand. If EventEspresso gets a response from WorldPay to say that the full amount has gone through for all tickets why can it not be distributed across all the tickets. Why does it have to be on the first ticket?
I’ve spoken to WorldPay and they assure me that they deal with plenty of different e-commerce platforms that do not put the total purchase amount on the first item in the basket.
If it is really a case of a limitation with WorldPay then why would anyone use WorldPay at all. They would be out of business.
Please can you take some responsibility!
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Josh
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January 9, 2014 at 10:42 am
Thanks for taking the time to leave this valuable feedback. I’ve registered your suggestion and we will keep it in mind for future features and updates!
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lsjs44a
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January 12, 2014 at 1:09 pm
Can you confirm that there is no way to distribute the total purchased amount correctly across multiple tickets when using WorldPay?
What would the cost be of fixing the error?
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Josh
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January 13, 2014 at 11:20 am
Hi there,
Not at this time. I’ve added a note for the developer of the WorldPay gateway so that when the WorldPay gateway gets rewritten he can look into adding your feature request.
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lsjs44a
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January 14, 2014 at 6:50 am
Josh, if we wanted to pay for the “feature” to be added how we would go about this?
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lsjs44a
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January 14, 2014 at 6:51 am
Also what is the timeline for the WorldPay gateway being rewritten?
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Sidney Harrell
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January 14, 2014 at 11:10 am
We can only write code based on Worldpay’s documentation: http://www.worldpay.com/support/kb/bg/htmlredirect/rhtml5902.html. If you can provide a link to other documentation, or put us in touch with a Worldpay representative who can provide different documentation, we would be happy to look at implementing some code changes.
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lsjs44a
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January 16, 2014 at 4:50 am
Thanks. I’m going to speak to WorldPay and get back to you.
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lsjs44a
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January 22, 2014 at 10:01 am
I’ve just spoken with WorldPay. They say that once the full amount has been paid you get a response from WorldPay with a ref id. Once the shopping cart system receives the id it is then it is up to the shopping cart to decide how the payment is distributed.
The information they gave me is similar to your link which is http://www.worldpay.com/support/kb/bg/pdf/payment_response.pdf
I’m not sure where to go from here. As I and WorldPay have expressed, if this was a fault with the payment gateway rather than the shopping cart then why would anyone use WorldPay?
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Sidney Harrell
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January 23, 2014 at 10:39 am
So you are talking about what is displayed after you make the payment? I just did a test transaction, and I get the thank-you page from my site with the payment overview. Do you have Shopper Response turned on in your WorldPay account? Can you provide a screenshot of what you are seeing?
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