Support

Home Forums Event Espresso Premium bug with event espresso

bug with event espresso

Posted: September 4, 2019 at 3:54 am


FulgenceSMG

September 4, 2019 at 3:54 am

Hi

We are using event espresso here https://www.swissmarketing-ge.ch but since a few dasy we received wordpress bug notice by email and we cant edit anymore the events

I received this error

Une erreur de type E_ERROR a été causée dans la ligne 3749 du fichier /home/clients/b457b565c855761279038402c07443fc/web/wp-content/themes/Divi/includes/builder/functions.php. Message d’erreur : Uncaught Error: Class 'ET_Builder_Element' not found in /home/clients/b457b565c855761279038402c07443fc/web/wp-content/themes/Divi/includes/builder/functions.php:3749
Stack trace:
#0 /home/clients/b457b565c855761279038402c07443fc/web/wp-content/themes/Divi/includes/builder/functions.php(3273): et_pb_add_builder_page_js_css()
#1 /home/clients/b457b565c855761279038402c07443fc/web/wp-includes/class-wp-hook.php(286): et_pb_admin_scripts_styles('post.php')
#2 /home/clients/b457b565c855761279038402c07443fc/web/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#3 /home/clients/b457b565c855761279038402c07443fc/web/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#4 /home/clients/b457b565c855761279038402c07443fc/web/wp-admin/admin-header.php(104): do_action('admin_enqueue_s...', 'post.php')
#5 /home/clients/b457b565c855761279038402c07443fc/web/wp-admin/edit-form-advanced.php(393): require_once('/home/clients/b...')
#6 /home/clients/b457b565c855761279038402c07443fc/web/wp-content/plugins/even

I disabled all the plugins except yours but problem stil there
I contacted Divi theme support and they told me to contact you because this error

/home/clients/b457b565c855761279038402c07443fc/web/wp-content/plugins/even

It’s really urgent. We had some problems in the past and now my client he calls in question the fact of having chosen eventespresso 🙁


Tony

  • Support Staff

September 4, 2019 at 4:15 am

Hi there,

This is the error:

Une erreur de type E_ERROR a été causée dans la ligne 3749 du fichier /home/clients/b457b565c855761279038402c07443fc/web/wp-content/themes/Divi/includes/builder/functions.php. Message d’erreur : Uncaught Error: Class 'ET_Builder_Element' not found in /home/clients/b457b565c855761279038402c07443fc/web/wp-content/themes/Divi/includes/builder/functions.php:3749

That’s not from Event Espresso, its from Divi builder.

This code:

#6 /home/clients/b457b565c855761279038402c07443fc/web/wp-content/plugins/even

Is part of the ‘StackTrace’ that walks through the functions called to get to the error. It’s not the full error so we can’t see exactly what function called it, but point being the error is not from Event Espresso, it’s from Divi.

Event Espresso does not support page builder and does not load Divi Builder (or any other builder) by default. The error your getting is because Divi builder is loading on a page (our Event Editor) that doesn’t support it.

EE does not use the default WordPress routes.

We’ve seen this error before here:

https://eventespresso.com/topic/receiving-fatal-error-message-when-trying-to-create-a-new-event/

The solution is to disable Divi builder on EE events.


FulgenceSMG

September 6, 2019 at 2:35 am

Hi, thanks…. in fact the problem disappeared by itself… realldy dont know but hopefully everything ok, thanks!!

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  FulgenceSMG 1 week, 6 days ago ago

Topic Tags

Notifications

This topic is:
pending
Do NOT follow this link or you will be banned from the site!