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Bug Report: Time Zone Issue

Posted: September 16, 2012 at 5:10 pm

Brian Sterr

September 16, 2012 at 5:10 pm

In the general settings, I set my time zone for New York. This seemed to be fine, but when I reached the gateway page (FirstData) I kept getting an error that the “time period for the action had elapsed.”

I took a lot at the source code generated by the PHP on the page directly before the gateway. In the hidden form data I noticed that the correct date and time for my timezone were being sent, but the variable entitled “timezone” was being sent with the value “GMT”. It seems like it should be EST or UTC-3 or something of the sort to show New York. I went back into the general settings for Event Espresso and switched the timezone to UTC and now the transactions go through as they should.

So it seems that, at least with this gateway, when the timezone for New York is set, it is sending the wrong info (GMT) to the gateway, resulting in the error that the transaction appears to be three hours old, since the timestamp was indeed New York Time.

Sidney Harrell

September 16, 2012 at 11:09 pm

Hey Brian,
There is a seperate timezone setting in the FirstData Connect 2.0 payment settings. Just in case the server is physical location is different than the organization options setting, we wanted to make the system as flexible as possible. Sorry for any confusion.

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