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Braintree payments remain 'settling' despite payment being made – 2018

Posted: July 30, 2018 at 7:35 pm

Andrew Keir

July 30, 2018 at 7:35 pm


I am having the same problem as detailed in the post I created some time ago below:

From memory a member of the EE staff had to log in to the back end of our site to fix this.



  • Support Staff

July 31, 2018 at 5:46 am

Hi Andrew,

I don’t think I made changes to the site to fix this, but I’ll take a look and confirm.

Can you resubmit the login details please, we don’t keep credentials for longer than necessary so the previous submission has been deleted.


  • Support Staff

August 1, 2018 at 9:47 am

Hi Andrew,

I remember this now and I did some further digging, turns out we can’t prevent the status from showing as ‘Settling’.

See here for the process a braintree transaction can go through:

In a nutshell, Braintree ‘batch’ process their payments so when you make a payment with Braintree you are effectively doing a pre-auth on the amount you want to take.

Your user enters their details and Braintree contacts their bank to confirm the funds are there. If they are, they place a hold on those funds and submit the payment for settling, they say settling can take up to 24 hours and will only show as settled when the funds actually move over to your account.

The Braintree add-on uses their own library and ‘Settling’ is considered successful within that.

We can’t change that on EE’s end and Braintree state that it is rare that a payment would decline between submitted for settling -> settling -> settled, however, it can happen…. the kicker is that Braintree don’t have any webhook that will tell you if a payment failed at the point, they expect it to be client side.

They’ll state that you should only send goods etc once the payment has been settled to be 100% sure, in reality with batch processing that’s not very realistic imo (wait up to 24 hours to confirm the payment went through??).

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Updated by  Tony 7 months, 3 weeks ago ago

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