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Box for Promo Code not Visible – since last update

Posted: September 27, 2016 at 3:35 pm


AffinityStrategies

September 27, 2016 at 3:35 pm

We recently noticed that the box for the promo code on the checkout screen wasn’t visible (no outline shows) so to a new event guest it looks like there isn’t a place to enter it and most hit the Enter Promo Code button without entering a code. We thought it may be due to coding on our old site but we have since migrated and it is still not visible.
Please advise ASAP.
Thanks!
Geri


Josh

  • Support Staff

September 27, 2016 at 4:08 pm

Hi Geri,

Can you post a link to an event page on your website so we can take a look?


AffinityStrategies

September 27, 2016 at 4:13 pm

https://wiit.org/event-registration/?uts=1475014293#checkout

Not sure if the actual checkout page will show up – but that’s where the issue is – Gen link to event:
https://wiit.org/events/trade-talks-future-digital-trade-policy-9-30-16/


Tony

  • Support Staff

September 28, 2016 at 5:41 am

Hi there,

This is what I see on your checkout page – http://take.ms/iou8v

The promotion code input field has an outline, is that not what you are expecting?


AffinityStrategies

September 28, 2016 at 7:16 am

That’s not what I see UNLESS I hover or click on the area that should have the outline.
Screenshot of NO border


Josh

  • Support Staff

September 28, 2016 at 8:21 am

You can first try clearing your browser’s cache, if that does not restore the border of the promo code field, you can open up your theme’s style.css file and make some edits that are outlined in this screenshot.

Right now, the border color for all inputs on your site are set to be white. Since your site uses a white background color, unless otherwise set later in a CSS file, the inputs will have a white border on a white background and therefore will not be visible.


AffinityStrategies

September 28, 2016 at 8:36 am

Thanks – we’ll give that a shot.

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Updated by  AffinityStrategies 3 years, 6 months ago ago

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