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Both my email and (Paid) Premium Support Ticket remain unasnwered. What's next?

Posted: July 1, 2021 at 3:02 am


Praxis

July 1, 2021 at 3:02 am

Hello.

I am facing the issue described here:

https://eventespresso.com/topic/issues-after-migrating-our-event-espresso-site-to-kinsta-hosting-company/

In the past, I had sent an email about it but it remained unanswered.

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Last Monday, I purchased a support token and filled in the form with a detailed explanation of the issue and WordPress/server credentials.

I still have not heard from you.

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While checking my account I see the following message (which is not true, because I have already sent me (paid) support inquiry)

“Click here to redeem your support token!”

Please let me know what to expect and if I should expect any answer.

We need to move on with this issue.

Thanks.

Haris

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