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Both Datetimes attached to Ticket

Posted: May 14, 2018 at 4:46 am


james.hill

May 14, 2018 at 4:46 am

Hi,

My tickets went on sale and even though i set a “Sat” ticket to the Saturday datetime…and a “Sun” ticket to the sunday datetime…the tickets went on sale and both datetimes were attached to both tickets!!!…now i have about 150 tickets issued incorrectly….with $0.00 for the cost? Is this a bug? (i do have alot of legacy events and have noticed my whole website slowed down.

This has completely stuffed my sale…is there a way to either:

– bulk cancel all tickets with a value of 0.00
– bulk email all ticket holders who are affected>?
– bulk re-issue tickets in general?

Im open to any ideas to rectify this…
Many thanks

Stu


Josh

  • Support Staff

May 14, 2018 at 10:02 am

Hi Stu,

Can you check the advanced editor section for the datetimes and make sure the each datetime is connected to only one ticket? This way going forward new registrations will have the correct datetime access.

With regards to bulk cancelling registraitons, this is possible via the Event Espresso > Registrations page (the screen options panel located on the upper right corner of the window will give you the option to load more than 10 registrations per page).

It’s also possible to use the Batch email feature to send out bulk notifications to selected registrations. More info here:

https://eventespresso.com/wiki/how-to-create-and-send-a-newsletter/


james.hill

May 15, 2018 at 2:49 am

Hi Josh

I need to be able to select all of the tickets that are $0.00 …and cancel them without affecting the legit ticket that the was also payed for – in bulk…theres not enough time in the day to painstaking go through every single user.

How can i achieve this.? Is there an edit to database that i can do?..im assuming this plugin (with its many limitations) wont be able to do what i need.

Thanks in advance
Stu


Josh

  • Support Staff

May 15, 2018 at 11:51 am

Hi Stu,

You can pull in all and select all of the tickets that are $0.00 by going to Event Espresso → and then you type in the name of the ticket into the Search field there. Then you click on the Search Registrations button.

Then on the results page, you check on the check box that’s at the top of the table (this will select all tickets in the view).


james.hill

May 16, 2018 at 4:35 am

Hi I cant seem to filter based on 0.00 valued tickets…again these were cases where the user purchase, say, a saturday ticket only, but because the sunday ticket was attached…it looks like issued one of those aswell…how do isolate those ones?


james.hill

May 16, 2018 at 5:01 am

Hmm i cant seem to see tickets issued with 0.00 in them…is it true that if both ticket skus were attached to both datetimes..and both carried a cost…but only one was selected by user at registration….that only one ticket would be issued…with 2 registrations completed.

This one ticket would unfortuenently allow entry to both days…at the gate…but as long as customers know they have to buy the second ticket then we may be okay?

Or is it likely two tickets would be issued? one with a zero value (not sure how it would allow a 0 value as all tickets have a cost attached to them.

make sense?


Josh

  • Support Staff

May 16, 2018 at 1:47 pm

It’s one ticket per registration. So if there are 2 registrations completed, that’s 2 tickets. One ticket can allow entry for many datetimes if there are multiple datetimes attached to the ticket.

So it sounds like you may not need to cancel any registrations, the way forward may only involve making sure that the tickets are attached to the correct datetimes.

If you do need to cancel some registrations you can get the name of the ticket (set in the name field of the event editor), then do a search for that ticket name in the Event Espresso > Registrations page and that will list all registrations for that ticket.


james.hill

May 16, 2018 at 3:51 pm

okay..great…so just to confirm out of curiosity…if both datetimes were previously attached to both tickets…and the mid way though a sale one ticket was removed from each datetime…would that mean the tickets will scan accordingly at the gate to only allow entry on the single datetime? Or will is still allow entry to both datetimes?


Josh

  • Support Staff

May 17, 2018 at 7:16 am

If you’re scanning for datetime 1 and the ticket is for datetime 2, the app will return a “Registration is denied!” error. Please be sure you’ve selected the correct datetime in the app before you start scanning.

The support post ‘Both Datetimes attached to Ticket’ is closed to new replies.

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Updated by  Josh 4 months, 1 week ago ago

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