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Booking Refund and no Shows

Posted: August 25, 2016 at 9:08 am

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eliana

August 25, 2016 at 9:08 am

Hi, so far I’ve been using Event Espresso for free events. and now I need to use the plugin for real hotel bookings. Here are my few questions I need help with:
1. in case of no show, how is the refund done?
2. are other currencies accepted?

  • This topic was modified 8 years, 3 months ago by Tony. Reason: Not an attendee mover question


Tony

  • Support Staff

    •

August 25, 2016 at 10:14 am

Hi Eliana,

1. in case of no show, how is the refund done?

Refunds within Event Espresso are a 2 step process, you refund the user through the payment gateway they used and then manually cancel the registration through Event Espresso.

EE does not communicate with your payment provide to issue refunds automatically.

2. are other currencies accepted?

No currently.

Event Espresso accepts a single currency site wide, however your payment gateway may allow for automatic currency conversion, it depends on which one you are using (PayPal allows for this for example).
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Status: closed

Updated by Tony 8 years, 3 months ago ago

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