Support

July 18, 2018 at 6:29 am

Hi there,

Can you add a screenshot of your datetime/tickets section for the ‘Klassik-Yoga (Do) – 28.06.-16.08.: 4. Kursstunde’ event please?

The section I want to see is this – http://take.ms/0Milq

https://slack-files.com/T02SY781D-FBSPXRHU5-0c74d35a11

July 18, 2018 at 12:08 pm

Hmmm, ok.

So the check for each of those datetimes to display like it does on your site is this:

if ($event->is_sold_out()
|| $datetime->sold_out()
|| $datetime->total_tickets_available_at_this_datetime() === 0
) {
    $tooltip_reg_btn_html = '<div class="sold-out-dv">';
    $tooltip_reg_btn_html .= esc_html__('Sold Out', 'event_espresso');
    $tooltip_reg_btn_html .= '</div>';
} elseif ($event->is_cancelled()) {
    $tooltip_reg_btn_html = '<div class="sold-out-dv">';
    $tooltip_reg_btn_html .= esc_html__('Registration Closed', 'event_espresso');
    $tooltip_reg_btn_html .= '</div>';
}

If $event->is_sold_out() or $event->is_cancelled() returned true, you’d expect the same result on all of the events datetimes in the calendar.

Which leaves $datetime->sold_out() || $datetime->total_tickets_available_at_this_datetime() === 0.

But I can’t reproduce the same problem on my test sites using a similar setup.

So, if you edit the event, and click on the cog icon next to the first datetime, the one named 1. Kursstunde.

In the settings you’ll find the Datetime ID – http://take.ms/6wWfT
(Note the ID number)

Then install and active this plugin on the site:

https://en-gb.wordpress.org/plugins/debug-bar/

Then this:

https://wordpress.org/plugins/debug-bar-console/

Next, go to the Dashboard, and in the Admin Bar at the top you’ll see ‘Debug’

Hover on that and go to console.

On the console add this code:

$datetime_id = 5;
$datetime = EEM_Datetime::instance()->get_one_by_ID($datetime_id);
var_dump($datetime->event()->is_sold_out());
var_dump($datetime->sold_out());
var_dump($datetime->total_tickets_available_at_this_datetime());
var_dump($datetime->tickets_remaining());

Note that $datetime_id = 5; must be changed for your datetime ID.

Click run on the console.

This is what it should look like – http://take.ms/oVSSu

What do you get in the Output section?

July 24, 2018 at 12:23 pm

I don’t think you’ll be deactivating anything. The script that Tony asked you to try was to get information. We’re you able to get that debug information about that datetime?