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Blank screen when I try and enable payment methods

Posted: May 29, 2020 at 12:07 pm


Ignacio Fiallos

May 29, 2020 at 12:07 pm

I see threads and troubleshooting documents about configuring my authorize.net account in Event Espresso… but I have seen nothing about what happens when we can’t even enable a payment method. It appears to be happening to all payment methods.
Wordpress is up to date (5.4.1??) Updated today (5/29/20)
PHP 7.0
Thanks in advance for your help!


Tony

  • Support Staff

May 30, 2020 at 9:09 am

Hi there,

You have a really old version of the Payment Methods Pro add-on enabled on the site, its actually the development/pre-release version that is not compatible with the latest versions of Event Espresso.

Go to Dashboard -> Plugins and deactivated ‘Event Espresso – Payment Methods Pro’.

Now test enabling a payment method, does it work?

If you need the above add-on you’ll need to update to the latest version which can be purchased here:

https://eventespresso.com/product/eea-payment-methods-pro/


Ignacio Fiallos

May 30, 2020 at 9:45 am

I have yet to configure it- but that did the trick – THANKS!
It’s been so long I completely forgot about those other plugins because I knew it was part of the EE core. Thanks again Tony!


Tony

  • Support Staff

June 1, 2020 at 7:44 am

You’re most welcome, I’m glad it’s now working for you.

Any further questions just let us know.

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Updated by  Tony 3 months, 3 weeks ago ago

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