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Blank Screen When Exporting Event / Attendee Data

Posted: February 17, 2015 at 1:01 pm


Samantha

February 17, 2015 at 1:01 pm

I’ve never had this problem until today but when I tried to hit the button “Export All Atendee Data” or “Export All Event Data”, the excel no longer pops up but I am led to a blank screen.

When I try to export data within a specific event, there are no issues still.

Does that mean it’s out of memory? I have a lot of attendees and events and I do need this function to work. Please help!


Sidney Harrell

February 17, 2015 at 1:42 pm

Probably. You can put the code here: https://gist.github.com/sidharrell/5fe35bf67e10bb118ce8 into your wp-config file, so you can take a look at the debugging output in the debug.log file, without having error messages all over your site. (not EE errors, but from your theme, other plugins, etc. All of our code is perfect and never throws an error. 🙂


Samantha

February 17, 2015 at 1:52 pm

Hi Sydney, Thanks for responding. There is an error with another app so I deactivated it but the EE blank screen still shows up. Once I deactivated it there’s no more error in the debugging output


Samantha

February 17, 2015 at 2:10 pm

How do I increase the memory so I can export the file?


Samantha

February 17, 2015 at 2:27 pm

I tried adding define(‘WP_MEMORY_LIMIT’, ’64M’); to my wp-config.php file but when I go to EE > system status it still says 40M. What am I doing wrong?


Sidney Harrell

February 17, 2015 at 3:13 pm

It may be a server or hosting constraint. Try putting a phpinfo.php file in your root folder, load it up, and look for the memory limit. It may be in a couple places. Best thing is to save that output, then take the phpinfo.php file down off the server. Leaving it up is kind of a security issue, since it advertises to the world what the server environment is.
http://kb.mediatemple.net/questions/764/How+can+I+create+a+phpinfo.php+page%3F#gs

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Status: closed

Updated by  Sidney Harrell 4 years, 9 months ago ago

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