Posted: November 23, 2016 at 1:39 am


November 23, 2016 at 1:39 am

Hello, when i want to remove a payment made by a registrant with a padlock, i need to go ‘deep’ in the payment en remove in the payment setting, the payment info. Every time I hit the trashcan item, I get a black beam on top of the browser. I don’t know what to do and I cannot remove the registrant. Please help
In this folder you can see printscreens:


  • Support Staff

November 23, 2016 at 4:34 am

Hi there,

We had a report of this issue a while back caused by an incorrect translation (some HTML was added to the translation which broke the JS in use on the page)

To confirm if that is the problem on your site can you temporarily switch the site back to English, refresh the transaction page and click the trash icon again, does the page then display correctly?

I see you also posted this on our community forum HERE and just want to explain that support staff do not monitor the community forum often as that forum is intended for users to discuss between themsevles which is why you have not received a response there.


November 23, 2016 at 5:44 am

Hi Tony, thanks for your reaction. When i need help for eventespresso in another problem, please let me know how to respond or ask a question, when this kind of asking questions isn’t the right way..


  • Support Staff

November 23, 2016 at 6:22 am

This forum thread is in the correct location for premium support, as long as you are logged into your account and post in any other section other than the community forum then we (support staff) will view and reply.

For example if select the premium support forum when posting –

Did you try my suggest above, temporarily switching the language?


November 23, 2016 at 7:34 am

i changed the language to English (US) and the problem is solved. I can delete the payment info as talked about in the first question. I saw my registrations drop from 10 to 8 when deleting 2 members. In the link in my first question, you can find printscreens of this action.


November 23, 2016 at 7:37 am

but my standard language is Dutch (Nederlands) so what can i do to get that back ánd to get things working? Please help.


  • Support Staff

November 23, 2016 at 7:43 am

I just wanted to confirm that the issue was caused by the translation before fixing.

Have you added any custom translations to the .po / .mo files in use on the site?

If not you can download the latest version of the translations from here:

Rename that file to and then on your site place it within:


Your site will then use the latest version of translations and fix the above problem.


November 23, 2016 at 7:56 am


yes we have created custom translations through the details you provided through the website. I have downloaded the latest version earlier and edited this with POedit (since loco translate did not work sadly)

Does this mean we cannot use these custom translations?


  • Support Staff

November 23, 2016 at 8:16 am

Yes you can use custom translations but you will need to remove the problem translation from your current PO file.

You have an existing PO file with your custom translations correct?

Can you send me that? You can use support[at] to send the file.


  • Support Staff

November 24, 2016 at 5:59 am

The problem with your current transnational file is the same issue posted here:

If you fix that translation within your PO/MO file the transaction page will work as expected.

It is also possible to merge PO files so that your custom PO file contains all of the latest strings available for translations, see here for instructions on how you can merge the latest PO file downloaded from out glotpress project with yours:


November 25, 2016 at 4:16 am

Thanks, I have tested this and it works now.

The support post ‘Black’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  pvhaganees 3 years, 7 months ago ago

Topic Tags

Tagged: ,


This topic is: resolved
Do NOT follow this link or you will be banned from the site!