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Black beam when deleting a registrant with padlock

Posted: November 22, 2016 at 5:07 am


PV Haganees

November 22, 2016 at 5:07 am

when i want to remove a payment made by a registrant with a padlock, every time I hit the trashcan item, I get a black beam on top of the browser. I don’t know what to do and I cannot remove the registrant. Please help


Lorenzo Orlando Caum

  • Support Staff

November 22, 2016 at 5:34 am

Hello,

Are you experiencing this issue with an up to date version of Event Espresso?

https://eventespresso.com/wiki/ee4-changelog/

If you are not sure, then what version are you using for your project?


Lorenzo


PV Haganees

November 22, 2016 at 7:21 am

Hi Lorenzo, my version is 4.9.16.p


PV Haganees

November 22, 2016 at 7:30 am

I’ll send you some printscreens: HERE


PV Haganees

November 22, 2016 at 7:33 am

I have used Mozilla Firefox (version on Word doc in the folder) and also used Edge / IE11, it doesn’t seem to work. It seems that it pops-up ‘something’. I have allowed popups, but nothings works.. Strange…


PV Haganees

November 23, 2016 at 1:34 am

hello anyone, i used a wrong account to post these problems. I will send this to the correct account and ask this again.

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