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Anne Botting
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December 3, 2013 at 9:06 pm
I am using event espresso as a plugin to manage and sell my events. I have set up my Infusionsoft merchant account and linked it with espresso and all is working fine but when i go to checkout after i put in my billing information and when i submit it i receive get an error. error: 10713-There’s and error with this transaction. please enter a country in the billing address. the problem is that i need to enter a country but it is not an option. I have tried all of the solutions that i can find and none of them work please help me.
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This topic was modified 10 years, 12 months ago by
 Anne Botting.
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Dean
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December 4, 2013 at 5:42 am
Hi Anne,
I assume you are using the infusionsoft gateway and not another one?
I ran some tests as this isn’t something we have seen before, and couldn’t see this error.
The gateway doesn’t need the country so I am wondering if this is a setting within Infusionsoft itself, have you checked your account settings? In particular the default country?
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Anne Botting
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December 4, 2013 at 5:13 pm
Thanks for the reply Dean, i am currently using the Event Espresso – Infusionsoft Integration plugin and wordpress version 3.6.1. i have looked in Infusionsoft and the default country for billing is set to Australia so everything should be fine. while looking for this though i have run into another rather large problem, the espresso infusionsoft integration plugin is having a fatal error, i have tried re-installing the plugin and the same probblem is still occurring. The error is:
Fatal error: Cannot redeclare espresso_display_infusionsoft_payment_form() if you could help on this one as well that would be fantastic.
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Josh
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December 5, 2013 at 8:16 am
Hi Anne,
Can you check on the version of Event Espresso is installed? Also, were any modifications made to the event-espresso/gateways/infusionsoft_payment/infusionsoft_vars.php file? – Or – are there any files in the /wp-content/uploads/espresso/gateways folder?
In the infusionsoft_vars.php file there is a check on line 4 to prevent the Fatal error from happening. That line of code is:
if ( ! function_exists( 'espresso_display_infusionsoft_payment_form' )) {
If there is something else there instead, it may help to download a fresh copy of Event Espresso.
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Anne Botting
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December 5, 2013 at 9:37 pm
Thankyou for your help,
However, the same fatal error occurred when I updated event espresso and also when I uninstalled and re-installed the infusionsoft plug in.
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Dean
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December 9, 2013 at 2:58 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level and FTP details are appreciated.
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Josh
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December 9, 2013 at 8:26 pm
There was an update to the Infusionsoft add-on (v 1.2) that should fix the issue with errors on activation.
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Anne Botting
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December 9, 2013 at 10:00 pm
Thank you for your assistance so far, the update to the plugin did work and now i am able to get the plugin activated again, but we are back to the original problem still. The country field wont show in the billing form meaning that the payment cannot be completed.
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Tony
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December 10, 2013 at 5:11 am
Hi Anne,
Within Infusionsoft itself, if you login, go to Settings and then go to ‘Orders’. You should see ‘Default Country’.
Can you select one there, Save the settings and try again please, this will help narrow down the issue.
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Anne Botting
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December 10, 2013 at 5:39 pm
Hey Tony,
thanks for the help, i just tried setting the default county to Australia but that did not work. So that is not the problem.
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Sidney Harrell
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December 16, 2013 at 2:09 pm
You said you are using the infusionsoft gateway in EE, correct? What gateway do you have set up in your infusionsoft account?
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Anne Botting
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December 16, 2013 at 5:31 pm
Hi Sidney,
That is correct, we are using the gateway in EE and we currently have PayPalPayFlow Pro setup in our Infusionsoft.
Thanks.
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Anne Botting
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December 16, 2013 at 8:57 pm
This has now become an urgent issue for us, one which we need to get fixed before our office closes for the Christmas break. If you cannot provide us with a solution, please contact us directly on +617 54573334 ASAP as we need to get this issues solved.
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Sidney Harrell
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December 17, 2013 at 6:27 pm
From googling that error code, it looks like the error is generated by Paypal, not by infusionsoft. So it seems like an error between infusionsoft and Paypal, not between EE and infusionsoft. If you cannot get any help from infusionsoft on resolving it, then you can use one of EE’s payment gateways. There is a workaround for EE that will update infusionsoft with payment information when you use an EE payment gateway. I remember working it up because of other problems using infusionsoft’s payment gateway system.
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Anne Botting
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December 17, 2013 at 9:02 pm
Thanks for the advice and help so far, i believe that i have fixed the issue and i would appreciate you having a look at what i have done to ensure that i have not missed anything.
The problem was resolved by adding a new field to the Infusionsoft payment form, i called this field ‘Country’. Then further down in espresso-infusionsoft/index.php i added the BillCountry parameter. When i tested the changes they seemed to have work, the payment went through fine and in Infusionsoft it says that the payment has been completed, so everything seems to be working fine. Just wondering if i covered everything.
Thanks for your time and have a merry Christmas.
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Dean
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December 18, 2013 at 5:54 am
Glad you got it working! We are currently testing a fix that will use the registration form address and transfer that over.
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