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Bill To field no longer populating on invoice

Posted: August 22, 2023 at 11:46 pm


NZACS

August 22, 2023 at 11:46 pm

Our site was recently subject to a hacking and malware attack, and was subsequently rolled back to restore it and lock it down.

Since the rollback, the Bill To field in our invoices is no longer displaying. The invoices used to be populated with the Company Name that is collected when people register for our events.

We thought it could be related to an error message asking us to move the files to a different directory and set the permissions to 775, however this has not made a difference to the invoices.

How do we reinstate the Company Name to display in the Bill To field of our invoices?


Garth

  • Support Staff

August 23, 2023 at 9:58 am

If the Company name question is a custom question, you’ll want to use custom question answers in your templates: https://eventespresso.com/wiki/messages-system-shortcodes/


NZACS

August 27, 2023 at 7:48 pm

Thanks Garth. But where do I access the invoice template, to add this field?

All the Support Forum docs I can find refer to Event Espresso > Messages, but I don’t have a Messages subfolder in my Event Espresso folder.


Sam

  • Support Staff

August 28, 2023 at 1:11 am

Hi Nicole,

You need to navigate the Invoice menu at the left (Event Espresso > Navigation) and there you can see the “Default Message Templates” at the top of the page.

When you go to that tab you can see the Invoice template and there you can edit it as per your requirement.

You can refer to this screenshot: https://tinyurl.com/2y5mvuje

Hope that helps.


NZACS

August 29, 2023 at 11:06 pm

Hi Sam,

Thanks for the reply. I see now why I can’t find it – my Event Espresso navigation list looks completely different to your screenshot! I can’t see how to add a screenshot, but my options are:
EVENT ESPRESSO
General Settings
Event Overview
Venue Manager
Questions
Question Groups
Categories
Promotional Codes
Email Manager
Template Settings
Payment Settings
System Status
Help/Support

If I purchase a support token, are you guys able to fix the invoice for me?


Rio

  • Support Staff

August 30, 2023 at 12:57 am

For better assistance, can you add your support license on your website.
https://monosnap.com/file/LAPWlQdFaUi2b7ZChoobQQbh9UGmYs

You can also send us your site URL, if you want it send it as private, you can do that.

thanks


NZACS

September 3, 2023 at 2:52 pm

This reply has been marked as private.


Rio

  • Support Staff

September 3, 2023 at 6:35 pm

EE4 Decaf is basically a limited version of EE4, so to switch from Decaf to Regular you need to go to Dashboard -> Plugins.

De-activate EE4 Decaf.

Download a version of Regular from your account page HERE (Make sure you download EE4 form the EE4 downloads section) The current version is Event Espresso 4 Core Regular v5.0.9.p

Then in Dashboard -> Plugins -> Add new -> Upload plugin.

Select the .zip file you just downloaded, install and activate.

Now you have the latest version of Event Espresso Regular installed. Don’t forget to add your support key too.

Check this article too.
https://eventespresso.com/wiki/recommendations-after-upgrading-from-event-espresso-4-decaf-to-event-espresso-4/

Thanks


NZACS

September 3, 2023 at 10:58 pm

This reply has been marked as private.


NZACS

September 3, 2023 at 11:16 pm

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Rio

  • Support Staff

September 3, 2023 at 11:29 pm

Can we take a look at it. Please fill this information.
https://eventespresso.com/send-login-details/

thanks


NZACS

September 4, 2023 at 1:14 am

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Tony

  • Support Staff

September 4, 2023 at 5:07 am

Ok, so you’re using EE3, not EE4/EE4 Decaf and that’s why it looks different to the above.

EE3 is our legacy product and will eventually be phased out of support so whilst I do recommend you look into upgrading to EE4 we can get check into why your Invoices aren’t displaying the details to give you some time to do so.

Our site was recently subject to a hacking and malware attack, and was subsequently rolled back to restore it and lock it down.

If everything was rolled back (the files and the database) to a previous point, then the invoice would still be working as it was at that specific point, simply ‘rolling back’ to the previous backup wouldn’t cause this in itself.

Looking over your invoice, the bill to details and primary registrant ID are missing and I suspect your running a custom Invoice template.

Do you have FTP/File Manager access? If so check within /wp-content/uploads/espresso/gateways

Do you have an invoice directory in there?

If so, temporarily rename that to say invoice2

Now redownload an Invoice from your site, does it work?


NZACS

September 4, 2023 at 9:46 pm

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NZACS

September 4, 2023 at 10:46 pm

This reply has been marked as private.


Tony

  • Support Staff

September 5, 2023 at 2:55 am

Sure, I can do the above with a support token but I’ll also need FTP access.

If you purchase a support token then go to your account page you’ll see a link to redeem your token, click that and provide the requested details there and I’ll get this updated for you.


NZACS

September 5, 2023 at 4:11 am

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Tony

  • Support Staff

September 5, 2023 at 4:51 am

I need to see the template file from the above location earlier.

/wp-content/uploads/espresso/gateways/

If they can zip the invoice directory (if following the above instructions it will now be invoice2) and send that over I’ll take a look and go from there.

They can use support[at]eventespresso.com


NZACS

September 5, 2023 at 1:35 pm

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Tony

  • Support Staff

September 5, 2023 at 2:30 pm

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Tony

  • Support Staff

September 5, 2023 at 3:28 pm

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NZACS

September 5, 2023 at 9:40 pm

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Tony

  • Support Staff

September 7, 2023 at 3:02 am

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NZACS

September 7, 2023 at 10:21 pm

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Garth

  • Support Staff

September 8, 2023 at 8:05 am

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NZACS

September 17, 2023 at 5:16 pm

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Tony

  • Support Staff

September 18, 2023 at 5:24 am

Awesome, thank you. I’ve marked that complete.

If you run into any further issues just let us know.

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