Support

February 11, 2016 at 7:04 am

Hi Mary,

I see the whitespace after selecting multiple tickets, providing the requested details and clicking to proceed. This does look like an issue with the theme, it you open Chrome dev tools and then close it again the page fixes itself without any other changes.

This is likely an issue with the one page parallax effect within the theme which may need to be fixed by the theme author. The page is loading the registration form, but not altering the size of the page for the payment options, so the #checkout anchor used on the payment options is point half way down the page.

Can you send a copy of the theme to support[at]eventespresso.com so I can take a look at this please? As mentioned this may need to be fixed by the theme author rather than ourselves but I can take a look and see.

February 15, 2016 at 7:41 am

Hi Mary,

This appears to be theme-related. Does the behavior improve if you turn off the site preloader through Appearance –> Theme Options?

http://cl.ly/0U3I0d2M3F2L

—
Lorenzo

February 15, 2016 at 8:15 pm

Hi Mary,

It turns out the theme is adding the big white space because it uses JavaScript to resize the page on a page load. The trouble is, it doesn’t do the same on an ajax call. Without a fix, it could potentially cut off part of the page as well.

You can apply a fix to force it to resize the page after the content loads. Here’s where you apply the fix: You open up the theme’s js/common.js file and at the very end of the file, you add this:

jQuery( document ).ajaxComplete(function() {
    setTimeout(function(){ jQuery(window).trigger('resize') }, 100);
});

I highly recommend contacting the theme author and ask them to add a permanent fix their theme so the above isn’t needed.

February 16, 2016 at 8:32 am

You’re welcome Mary.