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Best way to contact incomplete payment registration

Posted: January 19, 2013 at 10:48 pm


Daniel Riou

January 19, 2013 at 10:48 pm

Hi,

I would like to know what would be the best way to contact people who have regitered for the event, but have not completed the paypal payment. Right now the only solution I see is contacting them by e-mail individually. I would like to be sure that they know they are not completely registered. Thanks for your advice.


Josh

  • Support Staff

January 21, 2013 at 11:03 am

Hi Daniel,

There is a feature that you can use to send payment reminders. If you go the attendee reports, you can click on the little green money icon to go to the edit the payment record. On the right side of the screen, there’s an Invoice/Payment reminder section that lets you create and send a custom payment reminder email.

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