Support

June 23, 2012 at 12:14 pm

Please, before posting a question, check these things:

1) Make sure your server can run Event Espresso. This may sound obvious but this should be the first thing to test. You can download the updated (as of 5/23/2012) Event Espresso Requirements Check plugin here. This plugin will run a variety of checks on your server environment to test against common issues and base requirements.
2) If you’re experiencing issues after an update, check for template files from a previous version in the wp-content/uploads/espresso/templates directory. If there are old templates in this directory, they need to be either updated or removed.
3) Disable all plugins other than Event Espresso and see if the problem persists.
4) Switch to the default WordPress theme and see if the problem persists.
5) Make sure you are using the latest version of the plugin and the add-ons. You can download the latest version from your profile page.

When posting a question, be sure to let us know what version of Event Espresso you are running as well as what version of WordPress and if you have any Event Espresso add-ons installed.

Knowing this information will greatly help your support request! Thanks!

If you’re looking for documentation, here’s a link to a list of Event Espresso docs.

If you are having problems with the FirstData gateway, check this post for troubleshooting tips and alternate gateway files that might help.