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SilkSmoov
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September 19, 2012 at 3:56 pm
I purchased this plugin, plus Permissions Pro, basic installation and configuration Sept 17th. I provided my admin info on Sept 18th about 12pm ur time after an email from Chris requesting the information. I still have not seen the install on my website, so I sent another message to you guys about 7hours ago, and still I have not received a response at all. I would like to know what is going on?
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Seth Shoultes
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September 19, 2012 at 4:12 pm
Hi Reginald,
Very sorry for the delay. We have been short staffed this week and have been trying to get the latest update out. Chris or I will be working on your installation very shortly.
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SilkSmoov
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September 19, 2012 at 4:21 pm
Thanks Seth.
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Chris Reynolds
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September 19, 2012 at 4:25 pm
I see no install and configuration token on your account. You can find the product page for the install and configuration support request here: https://eventespresso.com/product/basic-install-with-configuration/
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SilkSmoov
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September 19, 2012 at 4:33 pm
You need to check your records on my purchases. I have two orders with you and I also just re-sent copies to you by email as well.
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Seth Shoultes
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September 19, 2012 at 4:36 pm
Chris,
He is good to go. It didn’t get recorded into our system for reason.
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This reply was modified 12 years, 3 months ago by
 Seth Shoultes. Reason: text edit
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SilkSmoov
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September 19, 2012 at 4:38 pm
Edited
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This reply was modified 12 years, 3 months ago by Seth Shoultes. Reason: Please don't post personal info in the forums
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This reply was modified 12 years, 3 months ago by
 SilkSmoov. Reason: Edit
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Seth Shoultes
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September 19, 2012 at 4:45 pm
Reginald,
We are working on your site. Please be patient so we can get you taken care of faster.
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