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Barcode not showing

Posted: December 9, 2023 at 7:29 am


aaveem

December 9, 2023 at 7:29 am

My ticket bar is not showing please let me know how to fix this. and also i want to change this ticket layout.


aaveem

December 9, 2023 at 7:30 am

do you do custom mobile app. I ask this question couple of times but didnt get any reply on this topic. thanks


Tony

  • Support Staff

December 11, 2023 at 2:18 am

Hi there,

My ticket bar is not showing please let me know how to fix this

Is this on the ticket itself? If so, can you link me to a ticket for a test registration I can take a look at?

and also i want to change this ticket layout.

You can change the output of the ticket within Event Espresso -> Messages -> Default message templates -> Ticket.

However, depending on what it is you want to change you may need to create your own custom ticket template variation.

https://github.com/eventespresso/event-espresso-core/blob/master/docs/E–Messages-System/registering-message-template-variations.md

do you do custom mobile app. I ask this question couple of times but didnt get any reply on this topic.

Not usually, but I’ll check in with our development and sales team to confirm.


aaveem

December 11, 2023 at 5:55 am

error

Please check this error Even after live the website this error show. when i scan and try to checkin from the mobile app.


aaveem

December 11, 2023 at 5:58 am

can we add service charge before payment so customer know how much service charge is.


Tony

  • Support Staff

December 11, 2023 at 8:57 am

Please check this error Even after live the website this error show. when i scan and try to checkin from the mobile app.

Can you send login details over that I can use in the app to view this?

If so send them over using this form:

https://eventespresso.com/send-login-details/

can we add service charge before payment so customer know how much service charge is.

Can you define what this ‘service charge’ is, please?


Tony

  • Support Staff

December 11, 2023 at 3:15 pm

I’m not getting the same results as above, I can check registrants in/out with the app without a problem.

Are you using Android or iOS?


aaveem

December 19, 2023 at 9:06 am

Android


aaveem

December 19, 2023 at 10:24 am

Can you define what this ‘service charge’ is, please?

like we have tax service on default system. we want to change into service charge and add before pay that charge. thanks

any update for custom mobile app cost


aaveem

December 20, 2023 at 12:47 pm

How this cat image comes on email. on header of email and middle of email shows cat. please let me know where to remove it. Thanks


Rio

  • Support Staff

December 20, 2023 at 6:15 pm

Can you go on your EE dashboard -> General Settings if you did upload anything in your company logo?

you can also check custom message by going to EE Dashboard -> Message -> Custom Message

Please send us screenshot of the message you received.

thanks


aaveem

December 21, 2023 at 12:05 pm

how about service tax add on cart its not showing.


aaveem

December 21, 2023 at 12:05 pm

how people admin work on mobile app scanning bar code


Rio

  • Support Staff

December 21, 2023 at 5:26 pm

Can you check the setting in your price? You can do that by going to EE Dashboard ->pricing -> Tax settings
https://monosnap.com/file/4lh8D5cAmq7jtHVPjxavpdBtotWWtC

how about service tax add on cart its not showing.

If it doesn’t solve, you can walk us through your site using loom. https://loom.com/

For Scanning barcode, you can check documentation here.
https://eventespresso.com/wiki/barcode-scanner-add-on/
https://eventespresso.com/wiki/ee4-event-apps/

thanks

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