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Nick
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January 26, 2016 at 11:22 am
Hi,
I am getting feedback from some of my customers that they are not seeing a barcode when they view their tickets online.
Please could someone help me resolve this issue.
Thanks,
Nick
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Josh
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January 26, 2016 at 11:36 am
Hi Nick,
The issue is likely a browser issue. One way to resolve this is display two barcodes and each barcode should be a different output_type. This is from the documentation:
output_type:Used to set the output type for the generated barcode (default is svg). Can be either svg, canvas, bmp, or css. Note: Some output types don’t print well depending on the browser. Make sure you verify printability. [BARC0DE_* output_type=bmp].
You can add additional barcodes of different output types by going to edit Messages > Ticket, then add more barcode shortcodes to the Main Content section like this:
[BARCODE_*]
[BARCODE_* output_type=css]
This way if a browser doesn’t display the default svg type, then it will display the CSS type.
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Nick
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January 26, 2016 at 11:43 am
Thanks for your swift response Josh. Is there one type that will display across all browsers, such as CSS, or do I need to include the default as well as the CSS?
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Josh
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January 26, 2016 at 11:48 am
If there were a type that displayed across all browsers and allowed for printing, we would have made it the default.
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Nick
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January 26, 2016 at 12:18 pm
OK. I will include both then. Thanks for the clarification.
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