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Bank Transfer Payment Not Loading

Posted: October 9, 2015 at 2:28 am

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pupung purnama

October 9, 2015 at 2:28 am

Hi,

I received only Bank Transfer on an event, but the Bank Information not come out after processes.

https://www.dropbox.com/s/o25p0v3vrahs4mf/Screen%20Shot%202015-10-09%20at%203.19.29%20PM.png?dl=0

I have updated to the latest version 4.8.14p, the issue is almost the same as https://eventespresso.com/topic/bank-draft-payment-option-now-working-properly/

Thanks


Lorenzo Orlando Caum

  • Support Staff

October 9, 2015 at 4:56 am

Hi there Pupung,

Is your WordPress site installed in a subfolder?

For example, if you go to WordPress settings –> General, does the WP URL and Site URL match?

Thanks


Lorenzo


pupung purnama

October 9, 2015 at 6:45 am

Yes, those URL are match, please take a look:
https://dl.dropboxusercontent.com/u/219951/address.png

Any idea?

thanks,


Tony

  • Support Staff

October 9, 2015 at 7:12 am

Hi there,

This is likely being caused by WPEngine disabling the WP Heatbeat API on all but their ‘blessed’ pages. You’ll need to contact them and have them enable it and as they also use server side caching, I would recommend requesting they disable the cache for the EE ciritical pages.

You can find more information with an example request to exclude caching, here:

https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/


pupung purnama

October 9, 2015 at 8:08 am

Hopefully this one will work

https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/

I’ll get back to you. Thanks.

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