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Ban/Reject registration

Posted: June 11, 2024 at 10:45 am

Shon Smith

June 11, 2024 at 10:45 am

I’ve successfully implemented a ban/rejection feature on a registration form by performing a lookup against a custom table. When the email address is flagged as invalid, an error message is displayed, and the processing halts as expected. However, I’m encountering an issue where, after processing a valid email address, the registration process fails to complete, and the user isn’t redirected to the thank-you page. I suspect there might be an error in setting the process step or stage. do you have a URL I can upload the code for your review? Your assistance would be greatly appreciated.


  • Support Staff

June 11, 2024 at 12:19 pm

Hi there,

Can you please check if there is any error in the error log?

You can follow the instructions here to activate the error log:

Also, please share a direct link to the page so that we can take a look at the issue.

Shon Smith

June 11, 2024 at 2:13 pm

This reply has been marked as private.


  • Support Staff

June 11, 2024 at 7:54 pm

If your problem is on valid email, We have upcoming feature update of MX record validation. it will checks whether the email address entered by a user is valid or fake.

Since that is a custom plugin you made, we can only advice. Or the best option is go here.


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