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Bad Syntax Error on App

Posted: March 20, 2018 at 4:29 pm


March 20, 2018 at 4:29 pm

I’ve been using the EE App with no problems on my iPhone up until a few days ago. Now, when I try to open the app, it says “error occurred – the request cannot be fulfilled due to bad syntax.” From there it says “no records found.” I’ve tried reinstalling and resetting my wi-fi. Any other suggestions?


  • Support Staff

March 21, 2018 at 6:48 am

Hi there,

You can follow this troubleshooting guide for the app:


March 22, 2018 at 4:17 pm

Thanks for the response and link. I had checked there, but didn’t see anything like my error. I updated my hosting site to the newer PHP version and that fixed the problem. Thanks again.

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Status: closed

Updated by  stefashley 2 years, 2 months ago ago

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