Support

Home Forums Event Espresso Premium Bad Gateway Error 504 and 502

Bad Gateway Error 504 and 502

Posted: March 2, 2018 at 7:10 am


Ken Bakos

March 2, 2018 at 7:10 am

Am experiency the Bad Gateway error intermittently when I attempt to navigate to any of the menu options below the Event Name in the backend such as “edit”, “attendees”, etc.
I have cleared my cache, contacted my host and they referred me back to Event Espresso. Using version 3
Thank you.


Josh

  • Support Staff

March 2, 2018 at 7:21 am

Hi Ken,

The main reason you’ll see a 502 bad gateway error is due to an issue with the web host. Sometimes a query, script, or request will take too long and so it is canceled or killed by the server. A lot of hosts, especially shared hosts add what they call a “kill script.” Basically what this does is it will terminate a request after a certain period of time so that it doesn’t take a site down or impact other users.

Since Event Espresso has no control over whether your host has a kill script in place, your can try this troubleshooting method:

Try temporarily deactivating all other plugins on the site and try those links again. If no Bad Gateway error with all other plugins deactivate, you reactivate the other plugins one-by-one until the you see the error again.

The support post ‘Bad Gateway Error 504 and 502’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 3 months, 3 weeks ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!