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intellegibilis
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March 26, 2017 at 7:35 am
Dear EE,
(another question on a different topic, hence the different post)
I have several ticket types for a particular event. Out of these different types, one is limited to 100 units.
Now, on the “Edit Event” page, there is an “Available Tickets” table with several different columns, in particular “Sold” and “Regs”. If I understand correctly, #Regs is the total number of registrations associated to a ticket, whether complete or not; and #Sold is the number of registrations associated to the ticket and whose transactions have effectively been completed.
If #sold=10, for example, this means that the number of available places is now seen as 100-10=90.
The issue here is that, for this ticket and event, people can pay by bank transfer or by credit card. Transactions by credit card are usually immediate and the ticket is automatically marked as sold, but bank transfers always take a few days (and then we have to mark it manually). If I have, say, #sold=99, and then Registrant A registers for the ticket paying by bank transfer, #sold is still 99. If, 5 minutes after Registrant A makes his order, we have a Registrant B registering for this same ticket and paying with credit card, then #sold->100 and I have to tell Registrant A that he can’t buy the ticket any longer, which is unfair and complicated.
So what I need here, I think, is a setting for a particular ticket within a particular event to enable me to define #sold as the number of registrations associated to the ticket, with transactions either complete OR pending payment. Registrations would still have to be complete.
Is this possible?
Again, many thanks for your help.
António
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Tony
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March 27, 2017 at 5:13 am
Hi António,
Its currently not possible to set EE to count both Approved registrations and Pending Payment registrations for the Sold column.
However what you can do is set the ‘Default Registration Status’ for the event to ‘Approved’ (this setting – http://take.ms/UGECC)
That way, if a user completes the registration it will be marked ‘Approved’ and Approved registrations count towards your sold value.
Will that work?
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intellegibilis
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March 27, 2017 at 2:45 pm
Thanks for your feedback, Tony.
I’m afraid not, due to the specific nature of the event. I really need the default to be “Pending”.
If there are no other workarounds, then at least it’s a suggestion for future versions.
Thanks,
António
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Josh
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March 27, 2017 at 7:29 pm
Hi António,
May I ask what would be the difference for your case if all completed registrations (regardless of payment status) were Approved by default?
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intellegibilis
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March 29, 2017 at 4:30 am
Hi Josh,
Due to the particular nature of this event we really have to go through registrations one by one, and for us it’s much easier to do this, particularly for bank transfer that take several days to process, with the help of a “pending” status.
Thanks again,
António
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Tony
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March 29, 2017 at 4:54 am
With an offline payment method such as Bank or Invoice even if the registration status is Approved the transactions status remains Incomplete.
If the user uses an online payment method and pays with their credit card the transaction status will show as complete.
Here is an example of 2 registrations made on an event with a DRS of Approved. One uses the Invoice payment method, the other used an online payment method – http://take.ms/IpVQg
Its still really easy to identify which registration has paid and which has not.
If setting the DRS to Approved won’t work on this event there is currently no other work around for what you are trying to do.
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