Support

November 9, 2012 at 1:43 am

Hello Manuel,

This shouldn’t occur, can you provide an example of it?

November 9, 2012 at 3:56 am

Thanks for the link, yes that is odd, it shouldnt be doing that it should show 0.

Ok, on looking at this, I am assuming you are using the ESPRESSO_TABLE shortcode.

In the espresso_table.php file look for this line

//Check to see how many open spots are available

$open_spots = get_number_of_attendees_reg_limit($event->id, ‘available_spaces’) == ‘Unlimited’ ? 999 : get_number_of_attendees_reg_limit($event->id, ‘available_spaces’);

Change it to this (adding an extra = before ‘Unlimited’

//Check to see how many open spots are available

$open_spots = get_number_of_attendees_reg_limit($event->id, ‘available_spaces’) === ‘Unlimited’ ? 999 : get_number_of_attendees_reg_limit($event->id, ‘available_spaces’);

This will make it so that at 0 the table will show 0 and when unlimted it will show 999

November 9, 2012 at 4:33 am

Hello Manuel,

I saw no issue with that, I just took a registration to PayPal and it did discount the price at all (€60).

November 9, 2012 at 5:19 am

Hi Manuel,

I think I would need to see the dashboard to see what you mean as I cant see any issues on the front end.

Is it possible to get your login details in order to look into this?

If so, please send them via https://eventespresso.com/contact/

Choose the “I am sending login info as requested” option and fill out the form

NOTE: login details need to be Admin level.

November 9, 2012 at 6:02 am

Hello Manuel,

I logged in and tested stopping the process at various points but cannot see anywhere where it discounts the attendee.

November 12, 2012 at 1:54 am

Hi Manuel,

OK yes now I understand and see the issue.

First things first you need to update your Event Espresso, I tried to do it for you, but it requests FTP access.

It was an issue were looked at resolving and I have tested this on 3.1.28.2 and it works fine, if no payment received it does not use a space from the attendee count.

November 12, 2012 at 3:33 am

Hi

OK, I had a closer look at the settings, and what it is ist that in your general settings you have “Estado de pago por defecto (este valor se rellena automáticamente durante el estado de pago de cada persona, hasta que el pago sea realizado, para cada evento):” set as pending and in the event you have “Estado de pago por defecto para evento:” set as pending.

By changing these to incomplete and no change / incomplete respectively you can make it so incomplete registrations do not affect the attendee count.