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thesocialtable
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September 10, 2014 at 2:30 pm
Every time someone registers and pays through Paypal, I receive an email letting me know about their registration. If someone signs up and does NOT pay, I don’t know that they signed up unless I manually scroll through the events. Can I be automatically notified when someone registers (without paying)?
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Lorenzo Orlando Caum
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September 10, 2014 at 3:01 pm
Hi,
Do your email notifications look like this in the General Settings page of Event Espresso within your WP Dashboard?
http://cl.ly/image/1S003k1X4419
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Lorenzo
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thesocialtable
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September 11, 2014 at 3:42 pm
Yes it looks like that all selected to yes.
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Lorenzo Orlando Caum
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September 11, 2014 at 4:30 pm
Hi,
I believe you are referring to abandoned orders where someone starts a registration and does not finish paying (perhaps they changed their mind).
The notifications go out when a payment has been received and does not notify on abandoned orders.
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Lorenzo
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thesocialtable
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September 11, 2014 at 4:33 pm
The system allows people to register without paying, so before today they were showing up in my attendee list but not being accounted for in the headcount. I changed the “default payment status” from “Incomplete” to “Pending.” This seems to have solved the immediate problem. Now, anyone that registers shows up in my headcount. In the event that I wanted everyone to pay in advance, is this possible? Is there any way to not have this be a 2-step registration process? Can we make it so that first name, last name, email address, and payment information are all accepted in the same place/same time?
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Lorenzo Orlando Caum
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September 11, 2014 at 5:56 pm
Hi,
A payment is needed for the registration to be approved and for the email notification to go out. You can’t accept a payment without a registration beforehand.
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Lorenzo
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