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Automatic Update not working

Posted: August 24, 2012 at 8:19 am


wbatson

August 24, 2012 at 8:19 am

I keep getting this message at the top of my dashboard:
You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys.”

There are no other installations of Event Espresso in my files and I’m only using it on one website (familybuilders.net). Can you help me get this corrected. Thanks!


Garth

  • Support Staff

August 24, 2012 at 12:44 pm

I just reset your license. Let me know if you get the error again.


wbatson

August 24, 2012 at 1:10 pm

Thank you, Garth! That did the trick. No more error message and the update performed flawlessly.


Erwin van den Bovenkamp

August 24, 2012 at 2:42 pm

same problem here… can you please reset our license to?


Chris Reynolds

  • Support Staff

August 24, 2012 at 5:43 pm

Done.


bcoryer

August 24, 2012 at 7:41 pm

I am experiencing similar issue. The automatic update is not working. It said “An error occurred while updating Event Espresso: Update package not available..”

I have a business license and am only using it on one site. http://www.ReikiEducation.org

Thank you.


Josh

  • Support Staff

August 26, 2012 at 3:38 pm

You can troubleshoot auto update issues by following the tips in this post:

https://eventespresso.com/topic/plugin-auto-update-tips/

If it still does not work after trying those tips, please let us know and we can reset your license key.


bcoryer

September 26, 2012 at 1:31 pm

Please reset my license key and tell me what I need to do to get the automatic update working. Thank you. The error message is:
You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

Thank you so much for your help.


Jasper den Hartog

September 26, 2012 at 1:33 pm

I have the same problem. Please advise (or reset if that’s the thing).

Message is: “You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”


Shannon Schweigert

September 26, 2012 at 4:04 pm

I have the same problem. I tried the things in Josh’s video and it didn’t work out like it did for him. Any other suggestions?


eswyt

September 26, 2012 at 5:09 pm

Having the same problem. I need to update for upcoming events asap and now this thing won’t let me do anything. I have a personal license for just one account: vallombrosa.org I have another but it’s a separate logon all together. Guess I better go check it to see if I’m having problems with that one.

What do I do to fix this? I don’t understand how or where to get help anymore. Your new site is very confusing. Goodness.


Shannon Schweigert

September 26, 2012 at 6:07 pm

also need updates and registration fixed (EE went away when I did the video technique) – invites went out today . . . please help asap (reset?)


Dean

September 27, 2012 at 5:19 am

Hi all,

OK, I have reset the licences for

@shannon
@jasper
@bcoryer
@eswyt I did yours earlier on another thread.

All, please see this thread and follow instructions https://eventespresso.com/topic/site-moved-licensing-did-not-like-it/#post-17584

WE are working on changing the way licences are handled so this type of issue will be reduced and/or stopped.

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