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automatic update not working 2

Posted: September 21, 2012 at 7:53 pm

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Couples In Step

September 21, 2012 at 7:53 pm

Apparently I can’t update to 3.1.27 because
“There is an automatic update for Event Espresso available but your Site License Key has not been set. Please go to the Event Espresso General Settings page to set your Site License Key for this addon.”
However I HAVE set my license key in the general settings page. What’s up here?

Jonathan Wilson

September 21, 2012 at 8:53 pm


I have reset your license key. Please let us know if you have any further issues.

Couples In Step

September 21, 2012 at 10:26 pm

Thanks. Per the update instructions I downloaded 3.1.27 and went through the update process. It’s taking forever to install…One install attempt ended with a page not loading message. Any ideas why it is taking so long to install? Is this an event espresso problem or could it be a problem that uploading is just not handled very well by my ISP?

Seth Shoultes

  • Support Staff

September 22, 2012 at 12:12 am

Sounds like it may be either a server or ISP issue. It usually installs pretty quick for me when I am testing on my live development server. However some websites it just takes longer or needs to be uploaded via FTP (unzipped) because of server or browser limitations.

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