Support

Home Forums Event Espresso Premium Automatic Emails Not Sending

Automatic Emails Not Sending

Posted: December 9, 2020 at 10:09 am


wcalcote

December 9, 2020 at 10:09 am

Hi guys,

This site has been up and running for over a year and everything was working great. However, the last few weeks the email system is not sending the automated messages. I use the plugin “WP Mail SMTP” with Sendgrid. I have not changed any settings in Event Espresso and email addresses have not changed. When I “Send a Test Email” from Event Espesso I get the following error:

Fatal error: Uncaught Error: Call to a member function get() on null in /var/www/wp-content/plugins/eea-pricing/EE_Pricing.class.php:134 Stack trace: #0 /var/www/wp-includes/class-wp-hook.php(287): EE_Pricing->fun_override_pricing_option_in_email(‘

  • Que…’, ‘[QUESTION_LIST]’, Array, Array, Object(EE_Question_List_Shortcodes)) #1 /var/www/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘
  • Que…’, Array) #2 /var/www/wp-content/plugins/event-espresso-core-reg/core/libraries/shortcodes/EE_Shortcodes.lib.php(183): apply_filters(‘FHEE__EE_Questi…’, ‘
  • Que…’, ‘[QUESTION_LIST]’, Array, Array, Object(EE_Question_List_Shortcodes)) #3 /var/www/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_Parse_Shortcodes.helper.php(234): EE_Shortcodes->parser(‘[QUESTION_LIST]’, Array, Array) #4 /var/www/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_Parse_Shortcodes.helper.php(86): EEH_Parse_Shortcodes->_parse_message_template() #5 /var/www/wp-content/plugins/event-espresso-core-reg in /var/www/wp-content/plugins/eea-pricing/EE_Pricing.class.php on line 134

    Thanks for your help,
    Wayne.


  • Tony

    • Support Staff

    December 9, 2020 at 1:14 pm

    Hi Wayne,

    The error you are getting above is from a 3rd part add-on, the Price Modifier Add-on to be specific and likely means it is not set up to handle the test data when parsing shortcodes.

    First, are you using the latest version of that add-on?

    Next, when you say the emails aren’t working, what happens? (yes I know, you aren’t getting the emails 🙂 ) Do you see them in Event Espresso -> Messages?

    If so what colour status bar do they have? (The coloured bar to the left of each message).

    Are they green (meaning they sent) or something else?

    To test your emails create a dummy registration on the event and answer the questions as if you were a user, when you get to the payment options you can select an offline payment method to finalize or close the page.

    Now you’ll have a ‘real’ registration within Event Espresso that you can use to trigger emails but changing the registration status to see if they work.

    The support post ‘Automatic Emails Not Sending’ is closed to new replies.

    Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

    Support forum for Event Espresso 3 and Event Espresso 4.
    Documentation for EE3 and EE4
    Documentation for Event Espresso 3 Documentation for Event Espresso 4

    Status: closed

    Updated by  Tony 2 months, 2 weeks ago ago

    Topic Tags

    Notifications

    This topic is: not resolved
    Do NOT follow this link or you will be banned from the site!