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Automated Upcoming Event Notifications Add-on

Posted: November 21, 2019 at 7:11 pm


meniawy

November 21, 2019 at 7:11 pm

Global Messaging settings is set “On the same request” after installing the add-on. my website is doctorsfirstaid.com


Josh

  • Support Staff

November 22, 2019 at 7:26 am

Hi,

I can advise to go to your site’s Tools page (in the admin menus on the left side of your screen) and then click on Site Health. Then you’ll look for an entry that says Scheduled events are running. It may appear after clicking the Passed tests button.

If you do not see the confirmation above in the list of entries, then contact your WordPress host and ask them to confirm that your website has WP-Cron enabled. WP-Cron is a service that runs based on activity on your website, such as visitors browsing your webpages.

The Automated Upcoming Event Notifications add-on uses this service to trigger event reminder emails.

If the Site Health page says Scheduled events are running, then you’ll go to Event Espresso > Messages > Settings and switch the setting there to “Send Messages on a Separate Request”.


meniawy

November 22, 2019 at 10:11 am

Thanks for the reply: this is quotation from the documentation “If it is set to on the same request, then leave the setting as-is, and reach out to our support team for feedback through our support channel. Our support team will ask some questions to understand your site set up and help you create a plan to safely switch to sending On a separate request.

If your settings match both screenshots above, then continue to the section below.” end of the quote; that’s why I’m here,
So, simply you advice to switch switch the setting there to “Send Messages on a Separate Request”.???


Josh

  • Support Staff

November 22, 2019 at 3:45 pm

Before you switch the setting, we advise to first check the Tools > Site Health page to confirm that Scheduled events are running as expected.

So no, we don’t simply advise to change that setting without first checking.

Were you able to check your site’s Tools > Site Health page?

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Status: closed

Updated by  Josh 8 months, 3 weeks ago ago

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