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Automated Upcoming Event Notifications Add-on Message Settings

Posted: April 6, 2020 at 3:59 pm


ProcessWork Institute

April 6, 2020 at 3:59 pm

Hi, I am trying to follow the instructions here – https://eventespresso.com/wiki/eea-automated-upcoming-event-notifications/ to activate the event notifications plug in.
Under Global Message settings we have “on the same request”, so I am reaching out for help.


Josh

  • Support Staff

April 6, 2020 at 7:05 pm

Hi,

I can advise to go to your site’s Tools page (in the admin menus on the left side of your screen) and then click on Site Health. Then you’ll look for an entry that says Scheduled events are running. It may appear after clicking the Passed tests button.

If you do not see the confirmation above in the list of entries, then contact your WordPress host and ask them to confirm that your website has WP-Cron enabled. WP-Cron is a service that runs based on activity on your website, such as visitors browsing your webpages.

The Automated Upcoming Event Notifications add-on uses this service to trigger event reminder emails.

If the Tools > Site Health page says Scheduled events are running, then you’ll go to Event Espresso > Messages > Settings and switch the setting there to “Send Messages on a Separate Request”.


ProcessWork Institute

April 8, 2020 at 10:57 am

Thanks, yes, I had already done the check on Site Health and things looked good there. Ok, great we have followed the step you recommend, and will come back to you if it doesn’t work. Thanks!

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Status: closed

Updated by  ProcessWork Institute 4 months ago ago

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