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mpurse
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July 26, 2017 at 6:00 am
I’m trying this out and having the same problem as when I used it from GitHub. Uploading the plugin does something to my admin panel because I cannot see anything in the right hand column. Not just in EE but for anything across the site. I have to then go to the server to remove it to get the screens back. It doesn’t appear to break anything on the front end. Just admin.
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Tony
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July 26, 2017 at 8:07 am
Hi there,
Your site currently has an older version of Event Espresso install, it’s actually a release candidate version – 4.9.32.rc.025
Can you update to the latest version of EE and confirm if you have the same problem?
Also which version of Automated Upcoming Event Notification Add-on is installed on the site? The specific version number shown for that add-on within Dashboard -> Plugins.
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mpurse
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July 26, 2017 at 8:12 am
That’s odd, it shows as currently up to date in my dashboard. Wouldn’t I normally see that it requires an update?
I had to remove the Add-On and wouldn’t have been able to see the version anyway because of the empty screen. I downloaded it from the beta channel, if that helps.
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Tony
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July 26, 2017 at 8:16 am
Wouldn’t I normally see that it requires an update?
Not when using an RC version.
The updates only work for .p versions, release candidates are version that have been download from github, .p versions are the ‘release’ versions we have pushed live.
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mpurse
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July 26, 2017 at 8:24 am
Oh that’s odd. I only ever updated from the ones you push to live.
Do I simply download and add the zipped folder as I would another other ‘new’ plugin? Will that update the plugin or is there a more complex method?
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Tony
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July 26, 2017 at 8:34 am
You need to de-activate and delete the current version first.
Then download the latest zip from your account page and upload that as you would any other plugin. If any changes to the database are needed (I don’t recall any between the current version and that one) then EE will show you a migration which needs to be run through.
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Josh
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July 26, 2017 at 8:34 am
You delete the old version first. More information here:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#ee4-manual-update
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mpurse
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July 26, 2017 at 8:35 am
Oh man. That’s a bit more time investment than I have available right now.
I might have to wait for the next push update instead. Will that work?
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Josh
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July 26, 2017 at 8:38 am
No that will not work because you’re on a release candidate version from months ago. It should only take less than 5 minutes to delete, deactivate the old version, then upload, and activate the current version. There isn’t a data migration from 4.9.32 to 4.9.44.
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mpurse
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August 11, 2017 at 4:21 am
I’ve got the EE updated and the plugin uploaded and set up. But the reminders don’t seem to be sending. Did I miss a step? I have set them to send two days before the event.
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Josh
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August 11, 2017 at 10:08 am
Hi there,
If to go to Event Espresso > Messages > Default Message templates, then go to edit the Automated Upcoming Event Notification template, then look in the Scheduling settings box, is the “Scheduling for this template is:” option set to On?
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mpurse
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August 11, 2017 at 10:17 am
Yes it is. I just checked again. It’s still not sent.
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Josh
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August 11, 2017 at 10:30 am
You can also check to see if wp_cron() is functioning correctly on your website. You install this plugin:
https://wordpress.org/plugins/wp-crontrol/
After you install/activate wp-crontrol, you’ll go to the Tools -> Cron Events menu to view the cron events. If your server allows wp_cron() you’ll see a task listed there:
AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__daily_check
that will be set to run every 24 hours.
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mpurse
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August 13, 2017 at 4:28 am
It did send (woop!) but it sent on the same day as the event (just after midnight) even though I had set to two days in advance. I’ve now set to four days in advance and will monitor this week.
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mpurse
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August 17, 2017 at 2:13 am
So it seems that the messages are only being sent on the same day as the event, which rather defeats the object. Any ideas what I should do to remedy this? Thanks.
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mpurse
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August 17, 2017 at 2:29 am
Curiouser and curiouser. Messages are NOT sending for Sold Out events.
Not sold out events are sending two days in advance, despite me setting them for four days out.
Anything here indicate an issue that I can fix? Thanks!
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Josh
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August 17, 2017 at 2:09 pm
There’s a note to the developer to fix the notifications for sold out events. With the two-day time difference, can you check the Messages Activity List in Event Espresso > Messages to see when the messages are generated? I’m wondering if there’s a delay on your site where the messages get generated but the mailserver doesn’t process them until later.
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mpurse
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August 18, 2017 at 1:55 am
I can only see the ‘date modified’ and it shows two mins after midnight exactly two days before the event.
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Josh
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August 18, 2017 at 9:55 am
Can you check to see which of these two are activated and set to 4 days scheduling:
Automated Upcoming Event Notification
and
Automated Upcoming Datetime Notification
Also, if you go to WP > Settings > General, and check the Timezone setting, does the selected timezone there match a city in the same timezone as you?
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mpurse
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August 21, 2017 at 4:00 am
Automated Upcoming Event Notification is activated and set to 4 days (Datetime is inactive).
The timezone is set to London, which is correct.
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Josh
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August 22, 2017 at 10:29 am
So two minutes after midnight, two days before the event would be about 60 hours or is that estimate not correct? The scheduled cron event for the upcoming event notifications fires once every 24 hours so you may need to adjust your settings accordingly. Also, if you have the Generate and send all messages option set to “On a separate request” in Event Espresso > Messages > Settings then there will be an additional delay because those separate requests get triggered by visits to the website.
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mpurse
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August 24, 2017 at 5:55 am
OK, I’ve factored in some extra time to send.
I just saw an update for this plugin. Is it to fix the not sending to sold out events issue by any chance?
If so, it will officially then rock! This saves me hours each week!
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Josh
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August 24, 2017 at 8:03 am
Yes the update to the beta includes a fix for the messages not sending with sold out events.
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Kristin
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October 14, 2019 at 2:44 pm
Hi there,
We have officially released the new Automated Upcoming Event Notifications add-on.
Please see this page for more details:
https://eventespresso.com/product/eea-automated-upcoming-event-notifications/
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