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harborn
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August 5, 2022 at 2:57 am
Hello,
I’ve followed the setup documentation on this page and created a event that would take place on August 6th. I registered myself as attendee on August 4th, but I did not received a email on August 5th (1 day before event will take place) that would remind me about the event.
The only thing that I know of that could be the problem is that I cannot set the email template as active. When activating the toggle and saving the page, it is still disabled after reloading the page. In this image I show what toggle I am referring to.
However, in the database I can see the property mtp_is_active is set to 1.
Did I miss something in setting up the Automated Notification add-on? The other emails work perfectly fine, like signing up for the wait list.
Thanks.
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Tony
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August 5, 2022 at 9:03 am
Hi there,
Which specific version number of Event Espresso 4 (the core plugin) are you using, please?
The ‘Event’ notification will only be triggered for the ‘first’/earliest datetime on an event, all others will be ignored.
Are you testing using the earliest datetime?
However, in the database I can see the property mtp_is_active is set to 1.
Just because it’s an easy thing to miss, have you double-checked that the mtp_is_active value you are checking is for the correct message template ID and message context?
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harborn
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August 8, 2022 at 2:26 am
Thanks for the fast reply.
We are using the version dev version (4.12.0.rc.001). I created a event with only 1 date and 1 type of ticket.
And I have double-checked the database. The mtp_is_active is set to 1. See rows:
(GRP_ID, MTP_user_id, MTP_name, MTP_description, MTP_messenger, MTP_message_type, MTP_is_global, MTP_is_override, MTP_deleted, MTP_is_active)
(6, 1, ”, ”, ’email’, ‘automate_upcoming_event’, 1, 0, 0, 1)
(7, 1, ”, ”, ’email’, ‘automate_upcoming_datetime’, 1, 0, 0, 1)
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Joao Victor
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August 9, 2022 at 6:47 pm
Hi there,
We would like to check this closer. Can you share with us your temporary WordPress credentials through this link: https://eventespresso.com/send-login-details/
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harborn
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August 16, 2022 at 2:51 am
Hi Joao,
Have you had time to look at this issue?
I followed the instructions in your previous message about creating a login.
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Joao Victor
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August 23, 2022 at 12:12 pm
This reply has been marked as private.
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harborn
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September 6, 2022 at 3:14 am
Hello Joao,
A few weeks ago I opened a issue in the repository. They responded and came up with a solution. This solution also immediately solved the above problem. Therefore, this ticket can now be closed.
Thanks for your time.
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