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Automated Event Reminders – getting it to work

Posted: February 15, 2019 at 7:00 am


mpurse

February 15, 2019 at 7:00 am

Hey, following up from my post on the trill board about this and wondered if anyone had gotten it to work?

I had it installed previously and it half worked – some notifications would go and others would not, so I always had to monitor.

I’ve updated the lasted pre-release version and nothing goes at all at the moment.

You mentioned my previous settings might be preventing it working now?

Thanks.


Josh

  • Support Staff

February 15, 2019 at 8:36 am

The previous settings may be interfering. Here’s how to ensure the new settings get applied:

1) Deactivate the Automated Event Reminder, then reactivate it.
2) Install the wp-crontol plugin
3) Go to Tools > Cron Events and delete the
AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__daily_check task
Important: You’ll leave the AHEE__EventEspresso_AutomatedEventNotifications_core_tasks_Scheduler__check task intact
In other words, you’ll delete the one that has “_daily_” in its name.

4) Then go to Event Espresso > Messages > Default Message Templates and go to edit the Automated Upcoming message templates. You’ll review each template to:
a) make sure they’re set to active and have the correct number of days before the event; In other words if you’re using the Automated Upcoming Event Notification message type, you’ll edit both Event Admin and Registrant templates.

Please be sure to click Save even if no changes are made.

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