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Automated Event Notification Stopped Sending

Posted: February 25, 2020 at 1:48 pm


mpurse

February 25, 2020 at 1:48 pm

We have this plugin and since last week 19th February, it’s stopped sending notifications.

Is there a known issue?


Josh

  • Support Staff

February 25, 2020 at 1:56 pm

Hi,

Nothing has changed from the plugin’s end. Can you check to see if scheduled tasks are working on your site by going to your site’s Tools > Site Health page?


mpurse

February 25, 2020 at 2:38 pm

Rest API snd feedback loop not working. Does that sound like it?


Josh

  • Support Staff

February 25, 2020 at 3:05 pm

Did it say “Your site could not complete a loopback request”? If so, then that’s the problem.

Some web hosting providers purposefully disable the loopback connections that allows WordPress to run its scheduler.

You could try this solution:

https://wordpress.org/support/article/editing-wp-config-php/#alternative-cron

If the above doesn’t help, then you can contact your web hosting company for support. You can ask them if loopback connections work, and if not, if they can enable them.


mpurse

February 27, 2020 at 12:55 am

Web hosting tweaked something to do with the loopback request and all is well again. Phew!

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