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Automated email tags

Posted: November 26, 2012 at 5:45 pm

Shane Dudfield

November 26, 2012 at 5:45 pm

In my automated response the [start_date] and [end_date] tags will not display even though i have defined them in my events.

> This event starts on [start_date] and runs until [end_date].

displays as:

> This event starts on and runs until.

All the other tags display correctly. Any ideas why?

I am running



  • Support Staff

November 26, 2012 at 5:56 pm

Hi Shane,

This has came up before, and the usual cause was either:
a) Event Espresso was installed on top of an older version of WordPress (pre-WordPress 3.3)
b) another plugin was installed that created a conflict. I think it was one of the TinyMCE plugins that add buttons to the Tiny MCE editor.

Shane Dudfield

November 26, 2012 at 6:22 pm

Thanks, however I don’t have that plugin and I installed on WordPress 3.4

Any other ideas?


Sidney Harrell

November 27, 2012 at 12:59 pm

Hey Shane,

Can you check the attendee and see if the start and end dates are being recorded correctly in the attendee’s record. That might help narrow down the problem.

Shane Dudfield

November 27, 2012 at 1:12 pm

There is no column for start or end date in the attendees list. There is an event time however which is blank. Do I need to stipulate an event start time as well as a date for it to work?


  • Support Staff

November 27, 2012 at 1:42 pm

There should be an event time set, and another thing to check for is whether the WordPress>General Settings>Time zone setting is set to use UTC time or a city in the same time zone. Event Espresso requires a city be used in order to function correctly.

Shane Dudfield

November 27, 2012 at 5:35 pm

Yes the time is set to ‘Auckland’


  • Support Staff

November 28, 2012 at 8:13 am

Okay, and are there event times assigned to this event? If it’s still not working, I would recommend checking for plugin and theme conflicts. Some WP themes will add their own buttons to the TinyMCE editor. Depending on the method used, this could potentially break the Event Espresso email editor.

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