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Automated Email Reminders Setup – Current setting is set to on same request

Posted: December 18, 2019 at 8:12 am


carrypermit

December 18, 2019 at 8:12 am

Hello,
We have the new automated email reminders plugin installed, but not activated. We saw your note about reaching out to support if we were sending on the same request. Can you assist in ensuring we make a smooth transition?


Josh

  • Support Staff

December 18, 2019 at 8:17 am

Hi,

I can advise to go to your site’s Tools page (in the admin menus on the left side of your screen) and then click on Site Health. Then you’ll look for an entry that says Scheduled events are running. It may appear after clicking the Passed tests button.

If you do not see the confirmation above in the list of entries, then contact your WordPress host and ask them to confirm that your website has WP-Cron enabled. WP-Cron is a service that runs based on activity on your website, such as visitors browsing your webpages.

The Automated Upcoming Event Notifications add-on uses this service to trigger event reminder emails.

If the Tools > Site Health page says Scheduled events are running, then you’ll go to Event Espresso > Messages > Settings and switch the setting there to “Send Messages on a Separate Request”.


carrypermit

December 18, 2019 at 8:57 am

Ok WP-Cron is enabled, I just want to ensure there isnt anything else that will be changed by switching that setting.


carrypermit

December 18, 2019 at 9:05 am

Also what is the process for htis reminder system. When does the system generate the “Queued for generating” list, then when does it move to “Queued for sending”, then to sent


Josh

  • Support Staff

December 18, 2019 at 9:23 am

It’s based on your settings. So for example if you input a “3” into the “Send notifications [ ] day before the event” field, then it will generate the notifications 3 days before the start of the event. There’s a cron task scheduled every 3 hours that checks for upcoming events.

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Status: closed

Updated by  Josh 7 months, 4 weeks ago ago

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