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Automated Email Reminders Not sending – What are best practices?

Posted: April 9, 2019 at 7:02 am


carrypermit

April 9, 2019 at 7:02 am

Hello, we’ve installed activated and configured the automated email reminders pre-release plugin. However, they aren’t sending. What are some settings / options I should double check to troubleshoot?

Does generate and send all messages in message setting matter? (on same request or on a seperate request)


Josh

  • Support Staff

April 9, 2019 at 7:08 am

Hi,

May I ask did you follow the set up guide?

https://eventespresso.com/wiki/ee4-upcoming-event-reminder-add-on/


carrypermit

April 9, 2019 at 7:24 am

Hi Josh, yes we did, the only area we did not was in the scheduling settings. After we set the number for 1 day, there was no drop down below that option. On the link you provided there should’ve been a drop down for “Scheduling for this template is on”. We did however make sure the activated bar was clicked at the top of the template page.


Josh

  • Support Staff

April 9, 2019 at 7:37 am

One thing to be aware of is the scheduling settings work on a 3 hour cron, so the email could go out anywhere within a +-3 hour range of 1 day before the event when that’s set to 1. If you view the Event Espresso > Messages Activity page are there any emails of the Upcoming event type logged there?


carrypermit

April 9, 2019 at 10:10 am

Hi Josh,
There are no emails logged for it. Nothing in the queued for generating or sending?


Josh

  • Support Staff

April 9, 2019 at 12:47 pm

May I ask did the site in question ever have earlier versions of the Automated Upcoming Event Notification add-on or has it only had the current version of the beta?


carrypermit

April 9, 2019 at 3:12 pm

It has only ever had the current version


Josh

  • Support Staff

April 9, 2019 at 10:14 pm

Do the other types of emails send? (e.g. Registration Approved and/or Payment Received)


carrypermit

April 10, 2019 at 7:54 am

Yes all of the other emails send just fine, the automated emails are the only ones not initiating?


Josh

  • Support Staff

April 10, 2019 at 10:25 am

Thank you for confirming.

One thing to bear in mind is the Automated Email Reminders add-on is currently beta software that has not been officially released, so we expect there to still be bugs.

Maybe what you could do is head over to your site’s Event Espresso > Maintenance > System Information page, then hit the “Download to File” button. Then you can attach that to an email and send to the support email address.


Josh

  • Support Staff

April 10, 2019 at 10:26 am

This reply has been marked as private.


carrypermit

April 10, 2019 at 12:18 pm

Alright Josh, the email has been sent.


Josh

  • Support Staff

April 10, 2019 at 8:21 pm

Thanks for sending. One thing to check would be if scheduled tasks are working on that site. A quick way to check is install the Health Check plugin then go to Dashboard > Health Check. On that page is a table and it will have a “Scheduled events” row which will have a status message for scheduled events.


carrypermit

April 11, 2019 at 9:49 am

Hi Josh,
There is an issue it says:
A scheduled event (check_plugin_updates-eea-promotions) has failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.


carrypermit

April 11, 2019 at 9:50 am

The loopback requests line in debug says
The loopback request returned an unexpected status code, 401, this may affect tools such as WP_Cron, or theme and plugin editors.

Thoughts?


Josh

  • Support Staff

April 11, 2019 at 10:28 am

Thanks for checking. The solution outlined here is probably the solution to this, since the loopback request is resulting in a 401 error.

If changing to use the Alternative wp-cron doesn’t help then you could contact your webhost and ask them if the server can be updated to allow for loopbacks for wp-cron. The Automated Email reminders plugin uses that same wp-cron scheduler that failed the check outlined by the Health Check plugin.

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Support forum for the Upcoming Event Reminder add-on.
Documentation for Upcoming Event Reminder add-on https://eventespresso.com/wiki/ee4-upcoming-event-reminder-add-on/

Status: publish

Updated by  Josh 1 week ago ago

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