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Auto Update

Posted: August 15, 2014 at 3:49 am


David Wong

August 15, 2014 at 3:49 am

Hello,
Why I cannot auto update my second domain http://www.smrplan.com?


Tony

  • Support Staff

August 15, 2014 at 4:16 am

Hi David,

Is there an error message displayed or the update is not showing?

What version of Event Espresso are you currently running?


David Wong

August 15, 2014 at 4:24 am

it appears message below.

There is a new version of Event Espresso available. View What’s New with version 4.3.0.p. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.


Tony

  • Support Staff

August 15, 2014 at 4:44 am

I have reset your license key.

Please go to Event Espresso -> General Settings.

Remove the key (cut), save the settings, replace the key (paste) and save the key once again.

You should then be able to use the automatic updates.

Please be sure you have a Full Site Back-up before updating and if you have the EE4 Calendar active be sure to update that before updating core.

If you also have the EE4 Calendar installed you will need to update


David Wong

August 18, 2014 at 5:27 am

I followed instruction and below message still appear.

There is a new version of Event Espresso available. View What’s New with version 4.3.0.p. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.


Tony

  • Support Staff

August 18, 2014 at 6:19 am

Strange… we have made a fair amount of changes to the Auto Updates since the version number you are using, as such you may need to manually update in this instance.

Manually updating involves de-activating then deleting the current version of EE4 you have installed, then download the latest version from Your Account Page and upload that version using Dashboard -> Plugins -> Add new -> Upload, then active the new version.

Once you have done that repeat the steps above for resetting your key (as I have reset it once again)

Once you have done the above the error message should be removed.

The support post ‘Auto Update’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 5 years, 3 months ago ago

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