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auto-update error for 3.1.28.2

Posted: November 9, 2012 at 8:05 am

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ndaniel

November 9, 2012 at 8:05 am

Failure when attempting auto-update to 3.1.28.2:

Downloading update from redacted – Event Espresso support team – LOC

Download failed. Service Unavailable

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Josh

  • Support Staff

November 9, 2012 at 8:34 am

Hi Bill,

Sorry for the trouble. Can you send us admin access to the site so the developer of the Plugin Update Engine can take a look? If so, please send these via the contact form on this page: https://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.


Ted Karlsalr

November 9, 2012 at 9:25 am

I have the same problem!


ndaniel

November 9, 2012 at 9:35 am

This is the same error that was addressed for the 3.1.28.1 auto-update that your team resolved. Can you approach it from that angle and see if the same fix works again before I send credentials?


Josh

  • Support Staff

November 20, 2012 at 6:05 pm

Hi there,

We were able to get credentials from other folks and that has helped us figure out a few of the issues with the update engine and keys not working as expected. We have been working on a fix that we hope will resolve the auto-update issues once and for all.

I’m going to close this thread and point anyone having auto update errors to this thread as it has the latest information:
https://eventespresso.com/topic/update-on-license-key-issues/

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