Support

November 14, 2023 at 4:42 pm

Hi there,

Does the Automated Upcoming Event email send to both past/future tickets within One event?

If using the Automated Upcoming Event Notification then it will only trigger once per event as a whole.

We sell multiple tickets and dates within ONE event…

So one event with multiple datetimes? Each datetime being the next ‘recurrence’ of that event?

If that’s the case you will want to use the ‘Automated Upcoming Datetime Notification’ message type. That will trigger once per datetime on the event.

November 15, 2023 at 6:31 am

Awesome! if you need anything, feel free to reach us again.

thanks