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Authorize.net Transaction not captured

Posted: June 22, 2018 at 8:47 am


youtech2012

June 22, 2018 at 8:47 am

We had a registrant buy a ticket for an event, and in the backend, it states that it was paid by Authorize.net. It captured the cc number, the billing info, TXN ID, etc. The transaction was also accepted by Authorize.net (Reason code 1).

However, when the admin for the event received the email confirmation that the registrant registered, the email gave his payment method as “Check” and that the payment was incomplete.

The transaction does not show up in the Authorize.net account linked to Event Espresso for this gateway at all. So I’m confused on what may be going on here.

This seems to be the only instance of this happening.

Thanks,


Tony

  • Support Staff

    •

June 22, 2018 at 1:38 pm

Hi there,

Rather than asking multiple questions, would you mind if I take a quick look in the admin so I can view the payment logs for this transaction?

If so you can send temporary login details using this form:

https://eventespresso.com/send-login-details/

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Updated by  Tony 5 years, 10 months ago ago

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