Home Forums Event Espresso Premium suddenly not working suddenly not working

Posted: November 8, 2023 at 6:16 pm


November 8, 2023 at 6:16 pm

Hi – at around 4pm people who try to purchase a ticket when they click the Proceed to Finalize button it jumps to the top of the page or does nothing. In the EE logs it just says Error connecting to I tried logging into and renewing the Transaction key and Signature Key with no joy.

WordPress Version: 6.3.2
PHP Version: 7.4.33
MySQL Version: 8.0.35
Event Espresso Version: 5.0.11.p
WordPress Address (URL):
Site address (URL):


November 9, 2023 at 4:57 am

I see that you tried to purchase a ticket, I have set to sandbox mode so you can try with
4012888818888 Visa Test Card
along with a future date and any 3 digit CCV.
My programmer says sessions are not being saved:

[09-Nov-2023 05:17:18 UTC] PHP Warning: session_start(): open(/var/cpanel/php/sessions/alt-php74/sess_8d4fc57c7ca1175c4109210830c4dc2f, O_RDWR) failed: No such file or directory (2) in /home/pathlight/public_html/wp-content/plugins/event-espresso-core-reg/core/services/session/SessionStartHandler.php on line 65
[09-Nov-2023 05:17:18 UTC] PHP Warning: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/alt-php74) in /home/pathlight/public_html/wp-content/plugins/event-espresso-core-reg/core/services/session/SessionStartHandler.php on line 65

The hosting company said there was a DDoS attack but my programmer doesn’t think that’s related.


November 9, 2023 at 5:09 am

The web host has corrected the sessions saving issue, but the connection is still failing.


  • Support Staff

November 9, 2023 at 6:35 am

Hi there,

Your using AIM so the communication between your site and is don’t in the background via your server using a POST request, that request is failing completely with no response at all for you to get the above error.

Before we start troubleshooting that further, may I ask why you have chose to use AIM?

There’s 2 reasons I ask, firstly onsite payment method integrations like AIM have the highest PCI Compliance lvl requirement.

Second hav Deprecated the AIM integration method and whilst they have stated it should continue to work, they are no longer actively developing that integration which means I would recommend switching to the Accept payment method:


November 9, 2023 at 7:07 am

I purchased and installed the plugin, set it up in sandbox mode and it goes to failed without giving me the option to add credit card info 🙁


November 9, 2023 at 10:52 am

It’s fixed, the problem was a setting in the data center. I would like to get a refund for the Accept plugin, that didn’t work at all.


  • Support Staff

November 13, 2023 at 7:19 am

I have submitted your refund request to our sales team.

If the data center were blocking/blocked connections to’s servers the Accept payment method also wouldn’t be able to connect, which may explain why it didn’t work for you.

I still recommend switching over to Accept as the AIM integration method has been deprecated by themselves, once its becomes end of life the integration will not long function (although there is no currently clear indication of when will do that).

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