Home Forums Event Espresso Premium requires Phone Number requires Phone Number

Posted: August 29, 2012 at 3:29 pm

Jackson Murphy

August 29, 2012 at 3:29 pm

I’m having an issue with the Billing Form.

I fill out the information on the Billing Form and click submit… I get this message:

Attention: your transaction was declined for the following reason(s):
(TESTMODE) Phone is required.

The problem is that there’s not a phone number field in the billing form…
How do I add the Phone to the billing form? (I have it on the Personal Info Form)
Is this an issue with

Chris Reynolds

  • Support Staff

August 29, 2012 at 6:09 pm

The message is coming from, but that doesn’t necessarily mean it’s there issue. Still, I’ve never heard of this issue before. I’ve let our dev team know to take a look, in the meantime, it might be worth just calling Authorize and seeing what the issue is.

Jackson Murphy

September 4, 2012 at 9:15 am

Hey Chris!
I just talked with We had Phone required in the Account Settings in our Account.
It’s all good now! Thanks!

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