Home Forums Event Espresso Premium reporting error reporting error

Posted: December 13, 2013 at 1:15 pm

Tom Semmes

December 13, 2013 at 1:15 pm

We are getting an error message for after someone completes a transaction.The error is

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.
It is advisable for you to contact the merchant to verify that you will receive the product

I contacted support and was informed that they are not receiving an acknowledgement response from our server after transmitting the payment record to us. They gave me the following support bulletin to review.

Any idea why this might be happening? Though the transaction was completed, customers think they haven’t paid and they are not getting a confirmation email that includes a link to the ticket.

Seth Shoultes

  • Support Staff

December 13, 2013 at 1:20 pm

There should have been a “transactions” and “thank you” page automatically created when Event Espresso was installed. Can you please verify that these pages are public? Also, please verify your settings to ensure that the correct Relay Response URL is configured. The Relay Response URL should be the URL to the “transactions” of your website page.

Tom Semmes

December 15, 2013 at 5:08 pm

Both the Transaction and the Thank You page were installed. They were both public. I noticed that the Transaction page had Enable SSL checked. WE have the the Better WP Security plugin installed to manage our SSL certificate. Since I didn’t see any reason for SSL to be enabled on that page, I unchecked that. I noticed that when I tried to view the Transaction page, it was just bare text. The page was using the TXN template. By switching that to the default template, the page looked fine.

(I just heard from someone who used the registration page, and they had 40 (yes 40!) confirmation emails from Event Espresso. I don’t know what this has to do with anything but thought it might be useful information.)

Here are links to the two pages.

The Relay Response URL is correct, I believe. We had an issue with this a few days ago. Though the relay URL in your settings matched that at, the form was generating an invalid URL error when clicking over to the payment page. So I added every possible version of the URL:

and one of those seemed to work. Not sure which one but it is working and that is the important thing. There does seem to be some issue with Event Espresso, and the way we have SSL security set up. Since we are using the SIM method, I recognize that we don’t require the SSL certificate, and maybe the system is not set up to expect one which might be causing the problem. But the site owner wants a certificate in place and I don’t see any reason why this should be a problem.

Anyway, maybe the problem will fix itself now that the Transaction page is not SSL enabled. I will let you know. If you have any insight into this issue, please let me know. Thanks for your help!

Tom Semmes

December 15, 2013 at 5:17 pm

If it helps, these are the settings we have under Better WP Security > SSL:
Enforce Front end SSL Per Content
Enforce Login SSL Checked
Enforce Admin SSL Checked

Sidney Harrell

December 16, 2013 at 9:24 am

The relay URL being generated on the payment page for the button is ‘’
Since the registration page is https, it is using https for the relay URL, so you should enable https on the thank-you page.

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Status: closed

Updated by  Sidney Harrell 6 years, 6 months ago ago

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