Support

January 10, 2025 at 2:18 pm

Hi there,

Can you link me to the event so I can take a look?

Free events shouldn’t load the payment options step as there is nothing to pay.

January 10, 2025 at 2:31 pm

That’s not a free event though, that ticket has a 1 cent charge?

The issue is from some custom CSS you have:

#spco-go-to-step-finalize_registration-submit.disabled {
    display: none !important;
}

Thats hiding the button when SPCO has it disabled (meaning you can’t click it anyway).

But, I don’t understand how this relates to free events?

January 10, 2025 at 2:54 pm

Yeah its the custom CSS you have on the site to hide the buttons:

#spco-go-to-step-finalize_registration-submit {
    display: none !important;
}

Thats in your child themes divi-style.min.css file.

When the ticket is paid, the button shown on the attendee info step goes to the payment options, so the above CSS wont apply as the selector will be something like:

#spco-go-to-step-payment_options-submit

When the ticket is Free, the button shown there is a ‘Finalize’ button (becuase attendee info is the last reg step, so then the button has the above class and your CSS hides it.

If I disable the custom CSS, it works:

https://monosnap.com/file/XEiw2zRtxjB2kMJA29FyaLfaUeQEwN

You’ll need to remove that style from your CSS to allow free events to work.

January 10, 2025 at 4:18 pm

Ok, this is something we can help work out under support.

Do you currently have a support license with us? The license linked to the account you are currently logged into expired November 2024.