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Authorize.net connection and refunds

Posted: January 5, 2022 at 3:08 pm


Trojan

January 5, 2022 at 3:08 pm

We are noticing that refunds processed through eventespresso using authorize.net are not being refunded. Payment transactions are going through but refunds are not. Can you help me troubleshoot?


Trojan

January 5, 2022 at 3:35 pm

screenshot for refund

See screenshot for how the refund looks trying to use Authroize.net in EE.


Tony

  • Support Staff

January 5, 2022 at 4:04 pm

Hi there,

Event Espresso does not process refunds through the payment merchant automatically, you would need to manually add those refunds into the admin using the Apply Refund button just below that list of payments.

So in short, to process a refund you first refund that payment through Auth.net.

Then manually apply the refund within Event Espresso.


Trojan

January 10, 2022 at 12:41 pm

Got it. Would be nice if the refunds could be one in one step through EE – the way Woocommerce does. Perhaps in a future release.
Thank you


Tony

  • Support Staff

January 11, 2022 at 5:39 am

We’ve had a few users request the same functionality previously.

Right now we are working on features with much higher numbers of requests but we do have this request on our roadmap for a future version if you’d like to add your vote to it:

https://trello.com/c/6WTVIMZn/220-processing-refunds-via-event-espresso

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