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Trojan
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January 5, 2022 at 3:08 pm
We are noticing that refunds processed through eventespresso using authorize.net are not being refunded. Payment transactions are going through but refunds are not. Can you help me troubleshoot?
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Trojan
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January 5, 2022 at 3:35 pm
screenshot for refund
See screenshot for how the refund looks trying to use Authroize.net in EE.
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Tony
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January 5, 2022 at 4:04 pm
Hi there,
Event Espresso does not process refunds through the payment merchant automatically, you would need to manually add those refunds into the admin using the Apply Refund button just below that list of payments.
So in short, to process a refund you first refund that payment through Auth.net.
Then manually apply the refund within Event Espresso.
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Trojan
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January 10, 2022 at 12:41 pm
Got it. Would be nice if the refunds could be one in one step through EE – the way Woocommerce does. Perhaps in a future release.
Thank you
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Tony
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January 11, 2022 at 5:39 am
We’ve had a few users request the same functionality previously.
Right now we are working on features with much higher numbers of requests but we do have this request on our roadmap for a future version if you’d like to add your vote to it:
https://trello.com/c/6WTVIMZn/220-processing-refunds-via-event-espresso
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